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Minecraft Windows 10 Edition FAQ

Download your free copy of Windows 10 Edition (for existing owners of Minecraft on PC or Mac)

Im new to Minecraft. What do I do, and how do I play?

The code you receive from Mojang will be kept on your account, in case youre unable to redeem it straight away, or in case you have problems trying to redeem it in Microsoft Store.

If you receive a message stating your code is invalid:

If you already own Minecraft on PC or Mac and you purchased the Windows 10 version, contact Xbox Support.

What happens if I dont have Windows 10?

The Oculus Minecraft app says that launching Minecraft failed. Why?

You can take one of the following actions, depending on the type of issue youre having with your code.

Youll need to have the Windows 10 operating system running in order to use Minecraft: Windows 10 Edition. Youll also need to be running version 1511 or later. For help on how to upgrade to the latest version of Windows, visitWindows Update: FAQ(youll also be given steps on how to upgrade in-game).

NoteDo not contact Mojang for any problems with your code once you have requested itcode redemption problems are handled by Xbox Support.

The development team at Minecraft is actively working on feedback as they receive it to bring you the best version of Minecraft ever made. If you have comments or suggestions to share with the development team, go to theMinecraft Feedbackpage.

If this is the first time that youre attempting to redeem the code on your account,contact Xbox Support.

My Oculus Minecraft app says that Windows 10, Update 1511 is required. What do I do?

If you dont want to play as Steve or Alex, you can choose from one of our skin packs by clicking Skins on the home page, or you can create and upload your own personalized skin. For more info, seeCreate custom skins for Minecraft: Windows 10 Edition.

Do I need to be online or connected to the Internet to play Minecraft: Windows 10 Edition?

Go to sign in with the Microsoft account you use to sign in to your Xbox account.

Hi, Im Microsofts virtual support agent. I can help you with your question.

Youll need to sign in to or create a Microsoft account. If you sign in, use the Microsoft account you use to sign in to your Xbox account.

If you or your friends subscribe to Minecraft Realms, you can play online with up to 10 players on different devices, depending on the Realm owners type of subscription. VisitMinecraft Realmssupport at Microsoft, orMojang supportfor more information.

For info about creating game clips, seeRecord game clips with Game DVR on Windows 10.

Download and run the official Windows Update Troubleshooter here:

This may be due to some confusion between your graphics cards regarding HDMI input and the Rift. If you have HDMI inputs going into both cards, unplug the HDMI input thats not associated with the Oculus Rift.

Once completed, youll be able to download the game on your Windows 10 device.

If you redeem your code and youre not running Windows 10, youll see a message in Microsoft Store saying that you can only download the game to a Windows 10 device. Dont worry: If you signed in online with your own Xbox account on an earlier version of Windows, the game will be waiting for you as soon as youre running Windows 10 on any of your devices.

Chat one on one with a fellow Xbox User who wants to help.

You can play with up to four other people running Minecraft: Windows 10 Edition or Pocket Edition on your local network. You can also play online with up to four of your Xbox Live friends in online multiplayer gaming.

I paid for a copy of the game before realizing I could have gotten it for free. What do I do now?

Im seeing strange graphics issues when I try to play the game. Whats happening?

Purchase the Windows 10 Edition (for new players)

How do I record and upload game clips?

NoteThe game will no longer be playable on the other account.

Do I need to be running Windows 10 to request my code?

Restart the Oculus Store and see if the Oculus Minecraft app update fixes this. If not, this may be due to a Windows update either failing or not being applied. To troubleshoot:

Follow the steps directly above to see if there are any missing Windows updates available.

What happens to my existing Minecraft worlds? Can they be played on the Windows 10 edition?

What do I do if Im having a problem with my code?

If youre running Windows 10, youll be able to download the game right after redeeming your code. If youre running an earlier operating system, youll need to come back to Microsoft Store once youre running Windows 10.

NoteYoull need to get a code from Mojang, the game developer, by signing in to yourMojang accountbefore attempting to redeem your code for Minecraft: Windows 10 Edition. Otherwise, you may incur a charge. To get your code from Mojang:

Download your free copy of Windows 10 Edition (for existing owners of Minecraft on PC or Mac)

Yes, you must sign in to your own gamertag on your Windows 10 device. You can do this via the Xbox app or theMicrosoft accountpage. For example, if youre using a friends device to redeem your code, your friend will be entitled to the game for free, and youll have to pay for it if you try to download it later on your own device.

Getting started with Minecraft is one of the fun and unique features of the game. There are no tutorials or help guidesthe idea is that you learn by playing the game and working it out for yourself. However, if you get stuck or want to learn how to progress within the game, such as how to build items or expand your inventory, visit theMinecraft Wikipage, where millions of other players are available to help you.

Im an existing Xbox or Windows Phone player. Can I transfer my existing Minecraft worlds to Windows 10?

Players who already have the previous PC or Mac edition of Minecraft (running on Java) candownload Minecraft: Windows 10 Editionfor free.

If you redeemed your code to your Microsoft account but dont see the game available to download, you may have redeemed the code to the wrong Microsoft account. Follow the steps in The code shows as already redeemed, above.

Yes, you can. The Windows 10 and PC/Mac versions will continue to co-exist as separate games.

For details on how to configure your Windows 10 device for offline play, visitPlay games offline on Windows 10 using Offline mode.

If you received your code but didnt redeem it at the time you requested it:

Do I need to sign in with my Xbox gamertag on my Windows 10 device when I redeem the code?

To protect your privacy, please do not include contact information in your feedback.

Make certain your graphics drivers are up to date. If you have an Nvidia graphics card, you may need to visit theNvidia supportsite to get the most up-to-date drivers for your graphics card. Download and install the new drivers, and then restart your computer.

Get Minecraft: Windows 10 Edition from the Microsoft Store.

If youre unable to sign in to the account that the code was redeemed against in order to play Minecraft: Windows 10 Edition,contact Xbox Support. The support agent will help you cancel the code redeemed against the wrong account, provide a replacement code, and then help you redeem it against the correct account.

I already own a copy of Minecraft on PC or Mac. How do I get my free copy of the Windows 10 edition?

See if there are any missing Windows updates available. If so, install them.

Make sure you have Windows Update enabled:

Chat with a volunteer from the community

What to expect if youre already playing Minecraft on other devices

I have dual graphics cards and multiple monitors. I can hear the Minecraft music, but Minecraft is stuck on a white screen with Please wait. What do I do?

Can I continue playing my existing version of Minecraft on PC/Mac?

The Windows 10 Edition does not currently support the transferring of worlds from other devices.

Check any other accounts you use on your Windows 10 device, and see if they have the option to install Minecraft: Windows 10 Edition.

For a list of new features, game tweaks, and recent bug fixes relating to Minecraft: Windows 10 Edition (including Oculus Rift), visitMojangand go to the Recent Posts section.

If you already had the Store app open when you redeemed your code, youll still get the game for free. Close and reopen the Store app, and you should see the game available for you to download at no cost.

Your existing Minecraft experience wont change at all, and the Windows 10 edition isnt intended to be an upgrade to your existing game. You can play the Windows 10 edition in parallel with the Java PC/Mac version, allowing you to see the new features and provide feedbackand at the same time maintain your existing worlds.

You may be able to purchase a Minecraft: Windows 10 Edition code from select retailers, but the easiest way to get the game is online from Microsoft Store.

To verify that you have purchased Minecraft on your Mojang account, sign in at theMojang accountpage and look for your purchase under My Games. If you own it, itll be listed there against your profile name. If you dont see it listed, you either dont own it or didnt use that account to buy it.

The code you receive from Mojang will be kept on your account, in case youre unable to redeem it straight away, or in case you have problems trying to redeem it in Microsoft Store.

How do I provide feedback on the game?

In order to play Minecraft on Oculus Rift, youll need to have a copy of Minecraft: Windows 10 Edition purchased either from Microsoft Store, or from the Oculus Store. Once youve purchased it, signing in to both your Microsoft account and your Oculus account will sync the game between the two. This also means that any add-ons or skin packs you purchase will be available to play on your Oculus Rift.

Will Minecraft: Windows 10 Edition be available to purchase in retail stores?

How do I change how my character looks?

You can request your code at any time, but you can only run the game on a Windows 10 device. Youll be unable to download the game on an earlier operating system.

If that account can install the game, youll need to use that account to play your free copy of Minecraft.

There are a couple of reasons why you might not be able to get a code:

If you have an existing Mojang account but have never requested a Windows 10 code, you can do this by following the steps in the section directly above.

If youre playing Minecraft on a platform other than Windows 10 and you need support, seeGetting help for Minecraft on different devices.

You can check which account youre signed in with by looking at the upper-right corner while signed in at theMicrosoft accountpage, or by opening the Xbox app.

I own Minecraft on PC, but Im unable to request a code. Whats wrong?

A fast and secure browser thats designed for Windows 10

Xbox Live service is active. See details>

Keep in touch with Minecraft updates

I dont have Windows 10Im running Windows 7/Windows 8/Linux/OSX. Can I use Minecraft: Windows 10 Edition with Oculus Rift support?

Once youve created your Minecraft world and have mastered the basics, theres a whole community dedicated to helping you explore all the features of the game and what you can do in your world. Visit theMinecraft Wikipage to learn more.

The following in-game modes require an online connection:

Can I play online with other people on Windows 10? Or on different devices?

Where do I find out more about Minecraft?

Chat one on one with a fellow Xbox User who wants to help.

My Oculus Minecraft app is crashing and giving me an exception in ucrtbase.dll message. How do I fix it?

If you receive a message stating that your code has already been redeemed:

This page answers frequently asked questions about purchasing and downloading Minecraft: Windows 10 Edition, expectations for players of the previous version, and playing the new Windows 10 edition of the game.

The Oculus Minecraft app is crashing with the error 0x80070422. What do I do?

If youre planning to be in an area with no online coverage, such as a long-distance flight or a sailing excursion, you can prepare your Windows 10 device to allow you to play Minecraft: Windows 10 Edition offline.

Make sure you arent already running Minecraft: Windows 10 Edition. If you are, be sure to close the app first before trying to play it from the Oculus Minecraft app. If you continue to have problems, try running Minecraft: Windows 10 Edition by playing it from the Xbox app. This may give you more insight into why the game wont play. If you continue to have issues, you can always contact Xbox Support or click Contact Us on theMinecraft Feedbackpage.

The following in-game modes are supported while playing offline:

If you earn any achievements while playing offline, they will sync to your account the next time you sign in to Xbox Live on your device. Your game save progress will also sync when you sign in to Xbox Live.

Were sorry this article didnt solve your problem. We wont give up and neither should you. Try this community option, below.

I just redeemed my code in Microsoft Store, but its telling me I need to pay for the game. Why?

If you play offline, some features, such as the ability to purchase additional items from Microsoft Store, will not be available. Additionally, any leaderboards will be unavailable while youre offline.

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