IT Support Professional Certificate

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IT support is a dynamic, fast-growing field which is projected to grow11%between 2016 and 2026 faster than the average of all other occupations. And the median salary is $52,000 according to theBureau of Labor and Statistics.

In the United States alone, there are currently 150,000 open IT support roles as more and more people use technology for some part of their work. But sometimes things go wrong hardware breaks, networks go down, systems fail and when they do, its vital to have team members who know what to do.

The median annual wage for computer user support specialists.

Starting this fall, were bringing the certificate to more than 25 community colleges in Illinois, Michigan, Ohio, Wisconsin, Texas, California, and New York. To do this, were giving a Google.org grant to JFF, a leading workforce development nonprofit. JFF will help community colleges integrate the Google IT Support Professional Certificate into their IT offerings, so that it aligns with the skills that employers are looking for. With these skills, students can jump start their careers in IT Support.

1. Summary Demand and Requirements by Occupation, Labor Insight Jobs, Burning Glass Technologies

At Google, the challenge we faced in finding qualified candidates to join our own IT support team inspired the creation of a new training program. Now were using the training we implemented at Google as the basis for the IT Support Certificate. No tech experience or college degree is necessary.

Current number of unfilled IT support jobs across America.1

The number of learners who will receive financial assistance.

The average time it takes to complete the program when dedicating 810 hours a week.

Once you complete the program, you can opt in to share your information directly with top employers hiring for IT support jobs including Bank of America, Cognizant, GE Digital, Google, Hulu, Infosys, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Walmart and their companies: Allswell, Bonobos, Hayneedle, Jet, Modcloth, Moosejaw, Sams Club, , Store No. 8, and Vudu.

Completing the program and earning the certificate is an important first step, and youll also be supported in the next step the job search.

In this program, youll engage with a dynamic mix of hands-on labs and interactive assessments, all developed by Googlers. This certificate program introduces you to troubleshooting and customer service, networking, operating systems, system administration, and security all the fundamentals of IT support that are critical for success in the workplace. And, throughout the program, youll hear directly from Googlers whose own foundation in IT support served as a jumping off point for their careers.

The number of community colleges offering the program in the 2018-19 school year.

We worked with Coursera to offer the training program at a reduced rate of $49 per month. And to ensure that more people have access to the program, were providing financial support to more than 10,000 learners. As part of that commitment, is providing need-based scholarships through nonprofits that serve underrepresented communities.

The IT Support Professional Certificate, developed by Google and hosted on Coursera, can help you become ready for an entry-level job in IT support in about eight months. No experience is necessary.

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